Call Centre

Innovated, measured customer contact solutions, individually tailored to meet your objectives.

Positive Contact is an outsourced contact centre based in Runcorn, Cheshire, providing customer contact solutions within both B2B and B2C industries. We supply cost effective solutions to the acquisition, retention and development of our client’s customers through inbound, outbound, SMS and email services.

Comprehensive management information generated through Positive Contact’s advanced technologies provides valuable information with complete integrity and transparency. Call recordings are consistently monitored by our dedicated Quality Manager for each campaign. Each call is recorded, stored and available to the client at any time.

Our agents’ profiles are carefully matched to those of the client’s customers, ensuring service levels are delivered. Our flat management structure allows open, honest and strong working relationships with our clients. Each campaign is assessed individually to directly meet objectives, building towards success.

We offer bespoke solutions to many areas of customer contact management across varying industries. Our experience in contact centre management facilitates a unique service that can reduce costs through resource efficiency monitoring and build brands through passionate representation.